The personal information Daiwa House Realty Mtg. ("the Company") receives from customers, etc. shall be handled as set forth below. The Company fully recognizes the importance of protecting personal information. The proper use and protection of this information not only form the basis of our business activities, but also represent key areas of our social responsibility. Therefore, to better ensure the trust of our customers, the Company will take action in accordance with the following policy.
Through the course of our business, the Company receives a wide range of personal information, including the addresses, names, zip codes, telephone numbers, facsimile numbers, and electronic mail addresses of customers, business partners, parties concerned, and job applicants, etc. (hereinafter referred to as "customers, etc." in this Policy). We receive this information through a variety of means, such as applications and requests, surveys, business negotiations, and executed contracts and agreements. We also receive personal information through publicly available media real estate registries, commercial registries, telephone directories. The personal information that comes into our possession will be used for the following purposes.
The Company will use the personal information of customers in compliance with the Act on the Protection of Personal Information to present information and proposals, execute and perform contracts and agreements, provide after-sales service, contact and notify customers, develop new products and services, provide information deemed useful to customers, etc., and perform other actions related to the following businesses conducted by the Company or its group companies (*).
* Real estate agency services and real estate sales/construction/sales of beneficial interest in trust/leasing of commercial establishments/facility management of buildings, hotels, and commercial establishments/development and operation of commercial establishments/businesses including hotels, restaurants, bookstores, convenience stores, and parking lots/employment screening activities
Specifically, in addition to business activities relating to the above businesses and the execution and performance of contracts and agreements, personal information will also be used for the following purposes.
It should be noted that the Company or its group companies may provide personal information to contractors to the extent necessary to ensure smooth performance of the business operations it outsources to these contractors. In this case, the Company or its group companies will enter agreements with these contractors regarding the handling of said personal information and implement other measures to supervise them.
The Company collects, stores, and uses the Individual Number information of customers, etc. only for the following Individual Number-related administrative affairs in accordance with the relevant laws and regulations.
If Individual Number-related administrative affairs are expected to arise in accordance with a contract, etc. with the Company, we may request the provision of Individual Number at the time when the conclusion of the contract is expected.
When entrusted with the Individual Number information of customers, etc., we will verify their identities pursuant to the provisions of laws and regulations.
Upon submitting a payment record, etc. to the administrative agency, we will delete and erase the Individual Number information we have received after the lapse of the retention period provided for by laws and regulations (seven years).
The Company will share the following personal information of customers, etc.
We do not share Individual Number information or the information entrusted for employment screening activities.
The Company will only provide the personal information in our possession to a third party in the following cases.
With respect to your Individual Number, we will not provide your information to any third party unless it is required by law.
Upon receiving one of the following requests from customers, etc., the Company will take the necessary action within a reasonable period and to a reasonable extent after confirming the identity of the customer.
* Destruction of personal information and procedures and methods for destruction
If the purpose of use of the collected personal information expires, the personal information in the form of electronic files will be safely deleted so as to prevent the restoration and reproduction thereof, and the personal information in the form of other records, printed matter, and documents, etc. will be destroyed by breaking them into small pieces or incineration.
* Matters concerning measures to ensure the security of personal information
In order to ensure the security of customers’ personal information, the Company takes the following measures.
* Matters concerning establishment, operation, and refusal of automatic personal information collection devices
The Company has established and operates automatic personal information collection devices.
Cookies: Cookies are stored on a user’s computer as very small text files, which the server used to run the website sends to the user’s browser.
The purpose of use of Cookies: To provide personalized and customized services.
Refusal to collect Cookies: A user has the right to choose whether to install Cookies. However, if a user refuses to install Cookies, the user will not be offered personalized services and may experience inconvenience when using the website.
Inquiries about personal information and requests to disclose, correct, or suspend the use, etc. of personal information as described in Paragraph 4 above will be accepted in accordance with the following procedures.
Requests must be made by visiting the contact office listed below or submitting a request by mail, phone, facsimile, or electronic mail.
Please note that requests are only accepted on weekdays from 10:00 am to 5:00 pm.
Requests must be made by submitting a request by mail, phone, facsimile, or electronic mail to the contact office listed below.
Please note that requests are only accepted on weekdays from 10:00 am to 5:00 pm.
When a customer submits a request, the identity of the customer will be confirmed by various means, such as by using the driver's license, passport, health insurance card or other form of identification, information registered with the Company such as address, name, telephone number, and date of birth, or by calling back the telephone number registered with the Company.
When a proxy submits a request, in addition to confirming the identity of the customer as described above, the capacity of the proxy will be confirmed by power of attorney, certificate of seal-impression, or other means.
A prescribed fee may be charged to process a request to disclose personal information.
As of March 2024
